FAQ

Card Compromises Frequently Asked Questions (FAQ)

I received a letter stating that my card may have been compromised. What does that mean?

Payment card compromises occur when unauthorized individuals gain access to your payment card information. this typically means that your card number, expiration date and PIN may have been manually or electronically captured for the purpose of creating a functional counterfeit payment card.

Does this mean that I have fraud on my account?

No. It only means that your payment card information has potentially been compromised. Your payment card is being replaced as a cautionary measure. We recommend that you review your account and report any suspicious or unauthorized transactions to us immediately. Online banking is a great way to monitor your account and you won't need to wait for a monthly statement. You may also want to enroll in account alerts so that we can quickly communicate with you in situations like this where time is of the essence.

How does the Champaign County Schools Employees' Credit Union react to payment card compromise notifications?

The Champaign County Schools Employees Credit Union takes every compromise seriously. In each case we evaluate the need to reissue new cards to affected members and then take the appropriate action.

How do you know my card was affected?

We receive notices of potentially compromised payment cards from various sources and tools. We are replacing your payment card to prevent any potential fraudulent usage as a precautionary measure.

What can I do to prevent this from happening again?

No one can predict when their payment card will be compromised. We strongly urge our members to engage in online banking to increase overall awareness of the available balances in their accounts. If there is ever a transaction you do not recognize please contact us immediately and we will be glad to assist you. 

How long will it take for me to receive a new card?

It usually takes 7 to 10 business days. You will also receive a mailer that will arrive seperately from the card with your new personal identification number (PIN).

What if I have pre-authorized debits that are made to my debit card number?

You should contact the merchant(s) immediately upon the receipt of your replacement card and provide them with the new card number and expiration date.

Can this information be used to steal my identity?

The information encoded on your payment card pertains to the card and expiration date. Confidential information such as social security numbers, checking account numbers, driver's license numbers, addresses and dates of birth are not stored on the card.

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